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Is your MAX not charging anymore? Please follow the checklist below!

1. Use the original MAX charging set (charging pad, cable and USB charger/power adapter). Are you using another USB charger/power adapter? Make sure it has the same power output: 5V 2A.

2. Use a standard (wall) socket. Do not use other devices (e.g. computers and tablets). They will not give enough power output to charge MAX.

3. Put the MAX precisely on the centre of the charging pad, until the pad lights blue.

– Does your MAX turn on with ‘battery charging’? Leave it on the pad for 24 hours.
– Does your MAX not turn on? Please submit a support ticket here.

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