Is MAX not charging properly? Please follow the checklist below!
Check the Charge Pad
1. Make sure the charge pad is powered using a USB power adapter with 5V output and 10 Watt or more power rating, plugged in a wall socket. Standard USB (data) ports on computers or USB-hubs are not able to supply the charge pad with sufficient power.
2. Test the charge pad by charging another device with wireless charging capability, such as a phone.
Check MAX
1. Place MAX centered on the charge pad after which the screen should power on displaying “Charging” with a progress bar. The progress bar might be empty is MAX is a low charge. If MAX is placed on the charge pad when already turned on, it will show the normal interface with a lighting bolt at the battery indicator.
2. If at hand, try to charge MAX using an other charge pad.
If the MAX screen does not turn on when placed on the charge pad and you are confident the charge pad is sufficiently powered and working correctly, please contact Customer Support.