TROUBLESHOOTING: CAN’T CONNECT VIA BLUETOOTH

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Do you have trouble with connecting the Sailmon App via Bluetooth? Make sure to follow the steps below.

Android
1) Android phone: Go to Settings > Network & Internet > Hotspot & Tethering > Enable Bluetooth tethering
2) Android phone: Go to Settings > Connected devices > Enable Bluetooth and leave the screen open
3) Sailmon MAX: Go to Menu > System > Disable ‘Enable WiFi’
4) Sailmon MAX: Go to Menu > System > Connections > Bluetooth Internet (MAX is now discoverable on your phone)
5) Android phone: Select Pair new device > select Sailmon MAX-[SERIAL NUMBER]
6) Sailmon MAX: wait until you see the text ‘Bluetooth Paired – Connected to phone’

Apple
1) iPhone: Go to Settings > Bluetooth > Enable Bluetooth and leave the screen open
2) Sailmon MAX: Go to Menu > System > Connections > Bluetooth Internet (MAX is now discoverable on your phone)
3) iPhone: Scroll down to Other devices > select Sailmon MAX-[SERIAL NUMBER]
4) Sailmon MAX: wait until you see the text ‘Bluetooth Paired – Connected to phone’

Are you still having trouble? Please try to connect via WiFi first before you submit a support ticket.

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