- Where can I find the current Warranty Policy?
I have checked that the connection is right, but still no light, any ideas?
Make sure port 2 is set to B&G Fastnet in the Sailmon tool.
I replace a transducer and I do not get any read out.
When replacing a transducer you will need to select this form the calibration page. From the sensor selection box select not selected the select the new sensor from the dropdown.
How does one go about calibrating your instruments?
Through the NavDesk interface you can perform computer assisted calibration, Tutorials and the manual can be reached here.
Can you get readouts from a B&G system?
Yes H2000, H3000 and H5000 you can get readouts from the E4.
Will it work with (all different Protocols and installed systems)?
The E4 will work with B&G fastnet H2000 / 3000 & H5000, Raymarine Seatalk 1 &2. And Nexus, Ports need to be set in NavDesk.
How much do the processor weigh?
E4 Silver Processor: 1.16kg
E4 Black Processor: 600g
E4 White: 80g
How much do the displays weigh?
Element 10: 1.64kg, Element 7: 1.04kg.
What is the cost of the system?
To find out the cost of a system for your boat, you can get in contact with our Sales Director on this page.
Do you have a NavDesk Manual?
Yes, you can find it here.
What are the measurements and dimensions of your displays?
You can find them here.
What if I want to display some custom sentences?
We have 128 channels available to send any data string over UDP you would like, please find it here.
Does your system interface with any navigation software?
Yes, we can speak with plotters over the NMEA 2000 bus, Expedition in the expedition format over UDP and Adrena over ump using NMEA 0183.
Can I connect any other sensors?
Yes, with our Linear Box you can input 2, 0-5V sensors to measure any value you would like.
Can I connect a load cell?
Yes, our Loadcell Box is a load cell amplifier that can interface with most 4 or 6 wire load cells and send the signal to NMEA 2000.
Can I connect a B&G 213 or VMHU?
Yes our WindBox converts the signal to 100hz NMEA 2000 wind sensors.
How do I connect my depth and speed transducers?
If they are not NMEA 2000 but analog, we can supply a Actisense DST-2 to convert the signal to NMEA 0183.
They are connected to the same DHCP server but displays still say connecting to server.
Make sure the connections in the SAILethernet are correctly connected, if you have installed a junction box somewhere, ensure this has also been connected correctly.
How do I get my E4 online to update?
This has to be done with a windows pc at present. With you PC online and connected to your E4 open Nav desk, if you are online a pop up will will appear. With the update. Download the update to your PC then update your hardware. If you do not see a map in nav desk window then you are not online
My E4 is working but my displays say connecting to server.
Make sure your displays, E4 and NavDesk control device are connected to the same DHCP server.
I still have a B&G processor in the network and the numbers are all over the place, any idea?
Make sure the fastnet output is disabled, you can do this through Navdesk.
Great the light now comes on! But I don’t receive any data if I look in Navdesk diagnostics.
Since Model E4 can work with or without the B&G H2000 and H3000 processor, fastnet output is disabled as default. Make sure to enable it.
I have tried all of the above but still no light, any more ideas?
Disconnect the power from the fastnet bus, and measure the resistor between green and white, it should be 50 Ohms. If it reads 70 Ohms there is just one resistor, if it reads 30 Ohms there are 2.
I have installed the E4, and connected the fastnet cable but there is no signal nor is there a light.
Ensure it has been cabled and setup correctly this includes red and black.
My E4 is working. On board is a Pepwave (or other kind of router) which is used as a switch for the SAILethernet as well. I do not detect any network on smart devices.
Take the router out of the network. Then connect the SAILethernet to the E4 and check if the displays work. If so, Sailmon works and the problem lies somewhere in the router.
After a software update, my Wind Box does not work anymore.
To solve this issue please get in contact with our support team.
My wind instrument (other than Sailmon) hangs or gets stuck.
Since the Wind Box delivers wind data with a high update rate of 100Hz, this may be too much for some instruments. Special software is available in this case, to solve this problem contact the Sailmon support team.
I cannot adjust the MHU offset with my instrument system (other than Sailmon)
The Wind Box is designed to be integrated into a Sailmon system. It does not provide direct offset features since Sailmon uses advanced calibration which is done in other parts of the system. Contact Sailmon support if you plan to use the Wind Box for other instrument systems.
The blue status LED blinks 5 times per second.
Check the sensor connection and the sensor cable for errors. In case all connections are working, the MHU sensor is most likely damaged.
The blue status LED does not light up.
Check the NMEA 2000 power supply and the termination resistors of the NMEA 2000 bus.
- NavDesk User Start Guide
- Quick Setup Guide
- External Channels Manual
- How to get your E4 Online
- How to use ScreenView
- Huawei E5770s Mobile WiFi Pro Configuration Manual
- Explaining the New NavDesk 3.0
- Coachpole Product Brief
- Parallel Universe and Expedition Raw Data Setup Instructions
- Element 7 and Element 10 Dimensions
- Current SAILMON Hardware Installation Manual